Ollin Fauna Return Policy

At Ollin Fauna, each item is made to order to reduce waste and support a more sustainable production process. Because of this, we do not accept general returns or exchanges for customer preference changes, including incorrect size selection, color choice, or incorrect shipping information entered at checkout.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, you may request a replacement or refund.

To qualify:

• Contact us within 30 days of delivery

• Provide your order number

• Include clear photos or videos showing the issue

Once reviewed and approved, we will arrange a replacement or issue a refund.

Shipping Issues

If your package is delayed for an extended period or lost due to shipping carrier issues (and the shipping address provided was correct), you may be eligible for a replacement or refund.

Please note that shipping investigations may be required before approval.

Non-Eligible Refunds or Returns

Refunds, replacements, or returns will not be issued for:

• Incorrect or incomplete shipping addresses provided by the customer

• Orders refused upon delivery

• Failure to pay customs fees, taxes, or import duties

• Delays or delivery issues caused by force majeure (including natural disasters, weather events, war, or other unforeseen circumstances)

Incorrect Address Policy

If an incorrect or incomplete address is provided and the carrier offers redelivery, customers may request redelivery. Additional storage, handling, and reshipping fees may apply.

Contact Us

For questions regarding your order or to submit a claim, please contact us at:

info.ollinfauna@gmail.com

We are committed to making sure your Ollin Fauna experience is a positive one and appreciate your support in helping us combine apparel with wildlife conservation.